Resolving Conflict
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When conflict is not properly managed, it becomes disruptive and detrimental. This program teaches people in leadership roles to recognize situations where they need to intervene to resolve conflict.
Pre-work
A self administered assessment is used to focus participants on developing personal learning goals.
Post-work
At the conclusion of the program a follow-up assessment will be administered to measure the effectiveness of the training program.
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1. Recognize the danger signs of escalating conflict
2. Facilitate conflict resolution using an inter-active model
3. Deal with disruptive emotional behavior
4. Develop confidence in dealing with difficult situations |
Supervisors, managers, project team leaders |
1 day |
